Privacy Policy
When you order something on treemore.eu, we need your details to ensure that we can deliver your order. We take care of them and keep them safe. We tell you here what we do with your personal data and why we need it.
Do you still have questions after reading our privacy policy? Or do you want to discuss something else about data processing? Then ask your question via info@treemore.eu.
This privacy policy may change from time to time if new developments give cause to do so. The most current privacy policy can be found at https://www.treemore.eu/privacy-policy. We recommend that you regularly consult this privacy policy so that you are aware of these changes.
This privacy policy was last amended on September 15, 2021.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
Treemore B.V., located at Betula 11, 1424 LH, De Kwakel, is responsible for the processing of data as described in this privacy policy.
WHEN DOES THIS PRIVACY POLICY APPLY?
This privacy policy applies to all personal data that Treemore B.V. processed from anyone who has (had) contact with one of our websites and applications, such as our visitors, customers, and business contacts. This includes the following websites and applications:
- treemore.eu
WHAT IS PERSONAL DATA?
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address, or e-mail address. But data such as your IP address or customer number are also personal data. And other data that is unique to you, such as your treemore.eu order history or surfing behavior.
FROM WHOM DO WE PROCESS PERSONAL DATA AND HOW DO WE OBTAIN THIS DATA?
We process the personal data of everyone who has (had) direct or indirect contact with Treemore B.V., such as (business) customers and contact persons of partners. We receive the data directly from you when you visit our websites, create an account and/or fill in certain information or when you contact our customer service. In some cases, we receive your data from others. When someone sends a gift directly to you, we receive your name and address details. We may also receive data from other parties, but only if you have given those parties permission to provide certain data to us.
WHAT DATA DO WE PROCESS ABOUT YOU, WHAT DO WE USE IT FOR AND HOW LONG IS IT RETAINED?
Data for processing your order
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for any returns. For this we collect your name, e-mail address, delivery address(es), payment details and your telephone number.
The data is necessary to execute the agreement that you have concluded with us. By law, we must keep the data related to your order for 7 years.
DETAILS ABOUT YOUR CONTACT WITH CUSTOMER SERVICE
You can call, e-mail, or send us a message via social media, such as Facebook or Instagram. We can help you faster next time by saving your data. We therefore keep the notes about customer contact as long as you are an active customer with us. When you send us a private message via Facebook or Instagram, the messages will be kept by us for a maximum of 6 months, or shorter if you delete the message yourself earlier.
DATA FOR AN OPTIMAL SHOPPING EXPERIENCE
First of all, we ensure that our website or app works properly so that you can shop optimally. For this purpose, when you visit treemore.eu, we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of the computer or mobile device with which you visit us.
DATA FOR PERSONALIZED EMAILS
We regularly have offers, special promotions and news that we want to share with you. We are happy to share it by email. You will only receive this if you have subscribed to our newsletter. Do you want to change the settings of your newsletter or unsubscribe from our newsletter? You can do that here.
PERSONALIZED ADS
We, our advertising networks, and media agencies can show you advertisements on treemore.eu. This is based on your previous visits to our websites and the websites of third parties. Your surfing, searching, and buying behavior is collected based on cookie techniques, your IP address and the advertising number that is linked to the device you use to surf. We only do this if you have given permission for the placement of cookies. A limited retention period applies to cookies and that period differs per cookie.
When you visit our webshop for the first time, a message is shown in which we explain why we use cookies. We regard your further use of our website as consent to this use of cookies. You are free to disable cookies via your browser. Keep in mind that it is possible that our website will no longer work optimally.
DATA FROM CUSTOMER SURVEYS
We are constantly improving our services and making them even closer to what our customers want. That is why we can use your data (customer ID, e-mail address and/or telephone number) to invite you for a no-obligation customer or market survey. In this way you help our store to become even better.
Participation in a customer or market survey is completely voluntary. You decide whether you want to participate in the study. How long your data linked to the results of customer or market research is stored varies per research. We will delete all data that can be traced back to you as soon as the investigation has been definitively completed.
When you write a review, you choose whether your personal details or your name are visible to other visitors. You can also use an alias. You can also indicate whether we can contact you about your review. We only post reviews with your permission. Because reviews are valuable to customers for a long time, we keep a review until you ask us to remove it.
DATA FOR CONTESTS AND PROMOTIONS
If you participate in a promotion or competition, we ask you for information, such as your name, address and/or e-mail address. We need these to be able to carry out the promotion and to announce the prize winner(s). We collect this data with your permission. In the conditions of the relevant competition or promotion you can find out exactly what your data is used for and how long we keep it.
DATA TO FIGHT FRAUD
We use personal data (including IP addresses and search, surfing, and purchasing behavior) to investigate, prevent and combat unauthorized access and fraud.
SOCIAL MEDIA
If you use social media such as Facebook, you can use the 'like and share' buttons on treemore.eu to share articles that you find fun, useful or useful with your friends on your social media account. Treemore B.V. will not be able to access your social media account. We recommend that you carefully read the privacy policy of the social media parties where you have an account so that you know how your data is used and how you can adjust your settings.
WHO IS YOUR DATA SHARED WITH?
Distribution and logistics partners
In order to process your order, we work together with various fulfillment and logistics partners, such as e-Flora and PostNL. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address of your choice.
Other third-party service providers
We also engage other external service providers to help with various matters. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your data to these service providers or other third parties. We conclude agreements with all external service providers in which we agree what they may do with the data.
The types of work that our external service providers perform for us are:
· Supporting the delivery of our digital services such as the hosting, maintenance and support of our websites and applications;
· Supporting our customer service;
· Supporting our advertising and marketing campaigns;
· Supporting customer research and obtaining ratings and reviews;
· The provision of financial services, such as payment services, collection agencies and credit reference agencies.
GOVERNMENT
Sometimes we must pass on personal data to the government. This can occur if certain government institutions need this information for the performance of their duties, such as the tax authorities. The police or judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors may have access to personal data in the context of an investigation.
ONLY AT YOUR REQUEST: WITH OTHER COMPANIES
If you wish, we also pass on your personal data to other companies, for example if one of our commercial partners has an offer for customers of Treemore B.V. We will only do this with your explicit permission.
WHERE DO WE STORE YOUR DATA?
We store your data within the European Economic Area ("EEA"). However, certain data we collect may be transferred to or stored at a destination outside the EEA, for example because one of our third-party service providers is based there. When this is the case, we ensure that this is done in a safe and lawful manner.
HOW IS YOUR DATA SECURE?
Treemore B.V. takes many measures to protect your personal data. Both organizationally and technically. Through a strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it. In addition, we let Treemore B.V. regularly check our security by external experts. Do we give your data to someone else? Then we require that the other party treats your data as carefully as we do. If you feel that this is not happening, please let us know via info@treemore.eu.
HOW DO WE HANDLE CHILDREN'S DATA?
Our services are not aimed at children. This means that the use of treemore.eu by customers under the age of 18 is only allowed with the express permission of a parent or guardian.
WHAT RIGHTS CAN YOU EXERCISE WITH REGARD TO YOUR DATA?
Right to information
You have the right to an understandable and transparent explanation of how we handle your personal data and which rights you can exercise in that regard. In this privacy policy we have therefore explained in detail which data we collect from you and how we handle your data.
Right of access
You have the right to request access to the information we have about you at any time. You can request this via info@treemore.eu. We process requests within 30 days at the latest.
Right to correction
You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it completed if it is incomplete. You can request this via info@treemore.eu. We process requests within 2 working days.
Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data.
In addition, this right also applies to other data that we use about you based on our legitimate interest. For example, you can choose that we forget and continue to forget the data about your surfing and search behavior. You can also request this via info@treemore.eu. We process requests within 30 days at the latest.
Right to data portability
You have the right to receive data that you have provided to us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this data in a database of yours or of another party. This concerns your name, address and residence details and order history. We offer you the possibility to request this data in a machine-readable format via info@treemore.eu. We process requests within 30 days at the latest.
Right to restriction
You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a few cases. If you believe that this is the case, please contact us at info@treemore.eu.
Right to be forgotten
You have the right to request that we delete all data that we have about you. When you submit a request to delete your data, we will delete data that can be traced back to you, except for the data that we must or may keep based on the law. We offer you the opportunity to submit a request via info@treemore.eu.
Right to lodge a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to solve it ourselves. Please contact info@treemore.eu for this. But you also have the right to lodge a complaint with our Data Protection Officer. You can do this by emailing info@treemore.eu. Finally, you have the right to address your complaint to the Dutch Data Protection Authority.
LINKS
Our website may contain (embedded) links to and from third party websites. Via these (embedded) links you go to websites of third parties. We are not responsible for the content of these websites and/or the processing of personal data on these websites. Consult the privacy statements on these websites to find out by whom and how your personal data is processed.
QUUESTIONS?
If you have any questions about how Treemore B.V. handles personal data, please feel free to contact us at info@treemore.eu. We are happy to help you.